Frequently Asked Questions

Nothing. Ascent offers FREE delivery within New Zealand on all items purchased online for delivery on weekdays. If you order a bulk freight item there may be a charge if the delivery address is not on the ground floor.

Not usually. We certainly aim to be competitive, but because we stand firmly behind all the products we sell, we deal only with suppliers who share our commitment to the customer. Sometimes this will mean that we don't buy from the cheapest supplier.

We endeavour to keep our prices up-to-date. On any given day dozens of prices may change. Some will go up and some will go down, although most will remain unchanged. The price listed at the time you place the order is the price you will pay (obvious errors excepted). If the price drops after we have shipped the goods to you we are not in a position to offer you the goods at the new price. This is because we will have purchased the goods at a higher price ourselves. If the price drops after you place your order but before we ship the goods to you, then you will only be charged the new lower price.

On very rare occasions when an item is out of stock when ordered we may be advised by the distributor that replacement stock is only available at a higher price. In such situations we will offer the item to you at our cost price or you may cancel your order.

Yes. If you place your order via the PC Builder you can get an additional 2% discount off the total price. Orders that consist of at least a case, motherboard, CPU, RAM, hard disk, CD or DVD drive, and a video card qualify for the 2% discount on the entire order. If not placing your order via the PC Builder please make a note in the special instructions that you would like the system discount. In that case the discount will not appear on-screen or in the initial order confirmation but will be deducted when we process your order. The discount cannot be retroactively issued for orders that have already shipped. This discount does not apply to purchases of computers that come fully or partially assembled.

There are all sorts of reasons why our prices are often higher than the same product purchased overseas. Freight and GST are just two of those. However, the most important reason is that we source all our products from local importers and distributors, and we have to pay the prices they set. We have absolutely no control over the prices they charge.

No. You only pay the GST exclusive price. We do not ship directly overseas ourselves, but can ship to a freight company you nominate to handle the shipping. If the order totals more than $1,000, IRD requires us to fill out and retain a Customs Export Entry form, which we need from your nominated freight company.

Not unless we ship the goods overseas or to a freight company that will be shipping them overseas. We are required by IRD to collect GST on all products that we deliver to New Zealand addresses.

You pay the price at the time of checkout, not at the time the item is placed in the shopping cart.

Clearance items include items that have been returned to us simply because they are incompatible with purchasers' existing equipment. In most cases the products are as new, with all accessories and packaging but they have been opened. Any variance to this will be noted on the product page. They come with the remaining portion of the product's original warranty. Quantities are very limited, and are sold on a strictly first come, first served basis.

The Wish List makes it easy for you to keep track of any number of items all in one place. Items are added to your own wish list by clicking on the heart icon below the product name on the product details screen. (The product details screen is the one you go to when you click on a product from any product listing screen.) You can go to your wish list at any time by clicking on the heart icon in the top right of every screen. You can order directly from your wish list.

When products go end of life and are removed from the website, they will automatically be removed from your Wish List at the same time.

The link to the manufacturer's web site is there solely to provide you with additional information about the product. However, as products are sold in different configurations around the world there is no guarantee that the product that is available in New Zealand will contain the same accessories described on the manufacturer's website. If in doubt, please check with us and we can confirm exactly what comes with the product here in New Zealand.

Because you want them (and unfortunately, there are lots of good products being distributed by not-so-good distributors).

OEM stands for "Original equipment manufacturer" and is used on our website to identify products that are shipped without the extras that are typically found in the "retail" versions (in the case of hardware) and transfer restrictions (in the case of software). OEM versions of products are cheaper and suit customers who are familiar with installing their own hardware, or who may already have the bundled software, etc. There is no difference between the OEM and retail version of the main hardware item itself. OEM software typically cannot be re-installed on a PC other than the PC it was originally installed on.

Yes. We identify OEM versions of products.

Advantages: The product is cheaper because you don't have to pay for software or fancy packaging. Disadvantages: You don't get software you might need or the packaging you might have expected. If in doubt about what is included with the OEM product, please contact us. Sometimes, but not always, drivers are included. This is not usually a problem as drivers are available from manufacturers' web sites. Usually application software is not included. OEM software can not typically be installed on a PC other than the one it was originally installed on.

The software itself is identical. However, academic versions are usually not upgradeable and are intended for educational use. Usually we will need a copy of your student ID card to qualify for academic pricing. Suppliers tend to carry less stock of academic versions of software, and it may take longer for an out of stock item to come back into stock.

Microsoft, not Ascent, determines who can qualify for academic pricing. Accredited educational institutions (public or private Primary or Secondary schools, vocational schools, correspondence schools, polytechnics, universities, or scientific or technical institutions accredited by associations recognised by the NZQA and/or the NZ Department of Education and/or the Ministry of Education); faculty of accredited educational institutions; administrative offices or boards of education of educational institutions; full and part time matriculated students of higher education institutions. The following are not eligible to purchase Microsoft academic edition products: non-education customers, primary and secondary students, parents of higher education or primary and secondary students, customers residing outside New Zealand, and students participating in short courses or vocational.

Adobe, not Ascent, determines who can qualify for student pricing. Students must provide a photocopy of a valid, current student ID that includes their name, date, and a photo. If a student does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:
- Official, current non-photo student ID with name and date
- Official, current school transcript indicating name of school and student
- Official, current school tuition bill indicating name of school and student
- Official, current report card indicating name of school and student
- Other official dated proof of enrollment
Students who are under 18 and do not have a valid photo ID may provide an official letter from their eligible educational institution stating their name and current enrollment status.

Adobe, not Ascent, determines who can qualify for teacher pricing. Teachers, faculty, and staff of eligible educational institutions must provide a photocopy of a valid, current school ID that includes their name, date, and a photo. If an educator does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:
- Faculty or staff paycheck stub
- Official letter from the registrar of the educational entity

There are a number of reasons why we don't sell particular items. The most common reasons are that there is no New Zealand distributor for the brand, a distributor does exist but does not provide adequate service, or the particular products don't come up to the standard of quality we expect. We reassess this from time to time, and will give a brand a second chance if we feel that local service and/or the product quality has improved.

There will normally be a 10% restocking fee if you have used the item but let us know about the incompatibility within 10 days or receipt of the goods. If you let us know later than that but within 30 days, the restocking fee rises to 15%. After 30 days an item cannot be returned for reasons of incompatibility. If all the retail packaging is not returned the restocking fee is 25% in both cases, so if you are not certain about the compatibility of the goods make sure you keep all the packaging for 30 days. Also see Returns and Complaints for details on obtaining refunds.

There are simply too many combinations of devices for us (or anyone else) to know if a given item will conflict with other hardware. There are also too many driver-related and Windows-related issues for us to know what difficulties you will strike with your particular configuration. And finally, there are some people who simply do not have the necessary knowledge to get some tricky items working correctly (in some situations you may need a bit more than the instruction manual). If we notice any obvious incompatibilities in your order, such as ordering DDR RAM with a motherboard that has no DDR RAM slots, we will query this with you, but in the end only you are responsible for your choice of goods. To assist you with this we include links to manufacturers’ web sites and reviews. Furthermore, if you are in doubt about the compatibility of items you intend to purchase we recommend that you contact us first. We can tell you if there are any known incompatibilities and we can tell you if we know of others successfully running the same combination of products - but we cannot and do not guarantee the absence of conflicts. If you need more information than we are able to provide we suggest you contact the manufacturer and/or search in the relevant Internet newsgroups, forums or magazines. Not using the latest drivers, installing the drivers on a system with a less than perfect Windows installation, and incompatible BIOS settings can also cause difficulties, and may make the hardware appear to be faulty when that is not the case. The bottom line is that PC’s aren’t Macs. If you are using an unusual combination of products, you may need to do a little research first.

There are a number of reasons: (1) We may be able to source it, but just haven't got around to listing it yet; (2) The manufacturer may not have made it available to this market; (3) The importer may feel that there will be insufficient demand for it - they bring in what they think will sell; (4) The importer may decide that it is too difficult/expensive to provide spare parts and replacements for models that they forecast will only sell in small numbers; (5) Better models may be only marginally more expensive than the excluded models.

The Kingston Memory Configurator is used to identify the exact Kingston memory part you need for your PC, notebook, digital camera, etc. It will also show you how many memory slots are available for expansion where relevant. Once you have identified the part you require you can simply add it to your shopping cart.

Click the Kingston Memory Finder from the Build & Configure button at the top of the page. Click on the Manufacturer and System Type from the drop down lists. You can then either click the Find button, which will bring up a further drop down list of the various models, or you can type the model number in yourself in the Model field. Once you have selected the model a list of compatible RAM products will be displayed. Click on the View link to take you to the Ascent page for that product, and from there you can purchase the product as you would normally.

We have access to a greater range of products than we have time to put into a consistent structured format for inclusion in our regular category listings. Uncategorised products are those we have not had time to assign to our regular categories. Uncategorised products may not be suited to casual browsing, but they can be searched.

Because the Daily Deal is sold at cost, the quantity is limited to one per customer.

A green tick next to a product means the item was in stock when we last received a stock update from the supplier (this is usually received daily). A red cross means that the item was out of stock at that time. If we have a known or estimated date for when new stock will be available, that date will be shown to the right of the red cross. The email icon means that suppliers of that product do not provide us with daily stock availability. You can email us for availability of such items before you place your order, or you can go ahead and order the item and we will advise you of the expected delivery date when we process your order.

No. "In stock" means in stock with our suppliers. All orders are shipped direct from our suppliers, although local customers can have their orders shipped to our Wellington office and pick up from there if they wish.

It depends. For many items it can be as little as 3 days, but for some items it can be several weeks. If you go ahead and place your order we will usually be able to tell you within 24 hours what the expected delivery date will be. If you don't want to wait then you can of course cancel your order without penalty.

There are three main reasons. First, the stock information is updated regularly, but it is not done in real time. The item was in stock at the time the supplier provided the stock information, but it subsequently went out of stock before we received your order and before we received an updated stock list. Secondly, the supplier may have made a mistake. We change the status as soon as are notified that an in stock item has gone out of stock. Thirdly, the supplier may have changed. What is now showing on the website is from a different supplier at a different price. If we are able to switch to the new supplier without making a loss we are happy to do so. However, if switching to the new supplier would result in the item being sold at a loss, but you would prefer to get the item without waiting for it to come into stock with the original supplier, you may cancel the original order and place a new order for the item from the in-stock supplier at the higher price. Some special order items (noted on the website) cannot be cancelled once processed.

There are several reasons. First, the ETA of new stock can be affected by factors external to New Zealand - shipping delays, changing demand in other markets, strikes, and even the weather. There can also be delays in clearing the goods once they have landed. Secondly, for some items that are only ordered in as required, the ETA is the ETA you could expect if an order is placed now. The item will always show as being out of stock and every day the ETA will keep shifting out by one day. Thirdly, the stock may have come in and been immediately sold out, so new stock has to be ordered in with a new ETA.

Some very popular items are always in short supply. When a new shipment arrives the people who have the item on backorder get their orders filled first. In some cases there may not be anything left over after these orders are filled. To be sure of getting a popular product that seems to be forever out of stock you may need to order it and get in the queue, or you may always miss out.

The Add to watchlist button takes you to a screen where you can sign up to be advised when the price of an item falls below a particular value, and/or when it comes back into stock. This means you don't have to keep coming back to check. The notification is sent to you via email (your email address is only ever used by Ascent - it is never divulged to anyone else).

We don't import product directly ourselves, but buy from local distributors. Some suppliers are better than others. To a certain extent the quality of the service we can provide you is dependent on the service we receive from our supplier. This affects such things as timely delivery in the first instance and support if there is a problem with the item later on. In order for you to make a better purchasing decision we have rated our suppliers in terms of the following: the general ease of dealing with the supplier, the reliability of the stock information and efficiency of delivery, and the degree of after-sales support should things go wrong. The rating is out of 5 stars.

Because you want them (and unfortunately, there are lots of good products being distributed by not-so-good suppliers).

No. If you choose not to create an account manually, one will automatically be created for you when you checkout. (See Customer Accounts for more details).

No, if you create an account when you checkout, your details will be stored so they can be used next time. We do not store credit card numbers.

If the item has not yet been shipped you just need to sign into your account by choosing the Your account option from the home page, go to the Orders & Returns tab, select the relevant order and click on "Cancel this item" for the item you wish to cancel. If the item has already shipped you will need to obtain a Return Authorisation (RA) number from us. (See Returns and complaints). Some special order items (noted on the website) cannot be cancelled once processed.

Yes, just fill in a different delivery address.

You can have the goods delivered to our office at 309C Willis St, Wellington (choose the "Pickup from Ascent in Wellington" option when placing your order), but the goods will need to be paid at the time of ordering. We will notify you when your order is ready to collect. Our office is open from 10:00am to 2:00pm for pickups.

Our terms and conditions are listed here.

Yes you can. Items will remain in your shopping cart for up to 90 days, or until you remove them. However, you pay the price at the time of checkout, not at the time the item is placed in the shopping cart. Also, even if an item is in stock at the time you place it in your shopping cart there is no guarantee that the product will be in stock when you check out. In some cases a product may be discontinued, in which case it will automatically be removed from your cart.

You pay the price at the time of checkout, not at the time the item is placed in the shopping cart.

In the past it was possible to enter virtually anything in the address fields, and the result was a bit of a mess. We decided to introduce some structure to the addresses, but due to the inconsistent nature of the old data, many were not able to be brought over to the new website. We apologise for the inconvenience, but when you place your next order you may need to enter your address again.

Once the goods have been ordered.

You are free to cancel your order without penalty anytime up until the goods ship. The original credit card transaction will be reversed.

No. You can also pay by internet banking, Online EFTPOS, or on account (see the following question). If you are an established Ascent customer and have applied for and been given a credit account, you simply enter your own purchase order number at the checkout screen in order to make a purchase.

This is similar to a regular EFTPOS transaction in that the money will be transferred directly from your bank account to Ascent. Once you have chosen Online EFTPOS as the payment type you will be asked for your mobile phone number. A request will be sent to your phone for you to approve using your banking app. Once you approve the transaction, the money will be transferred to Ascent and we can process your order. If you do not approve the payment within 5 minutes you will need to go through the checkout process again. This payment option will only work for those who bank with ANZ, ASB, BNZ, Westpac, Heartland or Cooperative banks and who have the bank's mobile banking app on their phone.

Setting up an account is simple and usually takes just minutes. Simply email us accounts@ascent.co.nz and we will let you know the information we require. The establishment of accounts is solely at our discretion.

Normally credit accounts are for government agencies and corporate clients, although long-term clients who make significant annual purchases may also qualify.

Your card is charged by Windcave, a PCI DSS compliant payment solution provider who is certified by banks to process all major credit cards.

Yes, if you are paying by credit card. In the interests of security, charging of credit cards is now done via Windcave, a secure third party website. This allows your card to be charged without us being able to see your card details. However, Windcave does require Javascript to be enabled in order to process the transaction. This is not normally a problem as most people have Javascript enabled by default.

This is an initiatve by the banks to cut down credit card fraud. All MasterCards and Visa cards currently being issued are subject to this scheme. If the transaction meets certain criteria set by the card suppliers, you will be asked to enter some additional information (such as your date of birth or the spending limit on the card) before credit card payment can be made. This is outside our control, and will soon be commonplace on all shopping websites. Visa explains Verified by Visa here, and Mastercard explains SecureCode here.

We accept VISA, Mastercard and American Express..

Yes we do. These are sent out when all the items have been shipped.

Yes, we can offer finance through Gilrose Finance for orders over $750 incl GST. All financing is subject to normal lending criteria and is not available for software. Please see here for further information.

Within 15 minutes of applying online (during business hours), the finance company will respond, requesting any additional information, including a request for a fax/scan/pxt of your photo ID (this doesn’t need to be verified or witnessed by anyone). Once the finance company has this, they will approve the loan, and send a contract and ID page to Ascent to forward to you. You then need to sign the contract and have your ID sighted and witnessed by a lawyer, JP, etc, before it is returned to us to forward to the finance company. If you live in Wellington you can visit our offices and we can witness the documents and ID instead of you having to find a JP or lawyer.

This is a legal requirement (see the Anti-Money Laundering and Counter Funding of Terrorism Act 2009). No bank or finance company in the country is allowed to lend money without ID being sighted and verified.

Yes, but please note that (a) the customer is responsible for any associated bank fees or levies incurred when making payment from an international bank account, and (b) we do not ship outside New Zealand. We can ship to a freight forwarder.

If you choose to pay by "Internet banking (A2A)", you will be taken to a Windcave page. Windcave is the company that handles all the payment transfers. Account2Account is their name for real time internet banking. You can read more about Account2Account here.

This option does not facilitate the actual transfer of funds like the "Internet banking (A2A)" payment option does. If you choose this option you will need to go into your bank account and transfer the money into our account (12-3140-0037941-01) and use your order number as the reference. We will not be able to ship the goods until the money arrives in our account. This option is usually only used when Account2Account is down for maintenance, or when your bank has not signed up for the Account2Account service.

• Flexible options to accommodate for various budgets and needs
• 12 or 24 months terms
• Payment options of fortnightly or monthly
• Fast approval and processing of your application
• One page application form
• Delivery within 24 hours once your order is approved!

Gilrose Finance Company Limited was established in 1992 and has since been providing consumer finance to some of the largest retailers in the country. Gilrose is proudly a New Zealand owned private company and at the request of our international retailers has extended its services to the Australian market in 2007. The company has developed cutting edge technology to ensure that the lending process is fast and efficient for both the retailer and the customer.

Please note that a 10% deposit is required for all Finance purchases. Terms and Conditions apply to all finance based purchases - a full list of Terms and Conditions can be found here. Finance is only available on purchases over $750 incl GST and is not available for software. All post-purchase financing issues will be dealt with directly by Glirose Finance.

• Add items to the cart, place order with finance as the payment type.
• The order confirmation email will contain a link to the finance application form. Submit your application to Gilrose Finance.
• On approval we will send you the contract, complete the paperwork and send back to Gilrose.
• Once Gilrose has confirmed the contract, Ascent will ship you the goods.

This depends on whether the item is in stock. If the item is in stock and ordered before 3pm on weekdays it will usually arrive the next business day. Otherwise it will usually arrive the following day. Some rural areas and certain items going to the South Island may take a little longer. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

Please keep an eye out for your order once we notify you it has shipped. Contact us if you think the order has gone astray. If it hasn't arrived within ten days of being notified, please email trackandtrace@ascent.co.nz ASAP! Subject to the Consumer Guarantees Act, after this time, any claim for non-delivery will be considered at our discretion.

The only thing we can be sure of is the date an order ships. While most orders are delivered promptly without incident, there are the odd occasions when the courier doesn't perform as expected (see next question). Unfortunately, once the package is in the hands of the courier it is out of our control. If an order goes missing we will gladly chase it up, but we are still at the mercy of the courier.

Once the goods are in the hands of the courier we have no control over the actual time of day that the parcel will be delivered. You will appreciate that general couriers are not offering an on-demand delivery system as that would be prohibitively expensive. Couriers generally deliver to a given area at set times of the day. If you are not at home when they call and there is no secure place to leave the package, they will leave a card. You can then make arrangements with the courier directly to pick up the package from their depot or have it redelivered or redirected.

We use a number of different courier companies.

The quality of courier services is extremely variable - with the same company giving excellent service in one area and terrible service in another. When you consider the nature of the courier business it is probably not surprising that this is the case. We have yet to find one company that provides excellent service in all areas all the time.

This depends on the courier company making the delivery. Some companies will leave a card providing contact details so you can make arrangements for the package to be redelivered or picked up. Other companies may leave the item at the door. However, you are not responsible for the goods until you actually sign for them.

Yes, but please note that we do not hold stock at our Wellington store. We are open for pickups from 10:00am to 2:00pm.

Generally not. The reason for this is that NZ Post will only accept courier deliveries from Courier Post. This is part of Courier Post's competitive advantage and they are naturally unwilling to give it up by allowing other courier companies to deliver to PO boxes.

Generally no. However, we are happy to ship to a freight forwarder located in New Zealand. Please Contact us for further information.

None if the delivery address is within New Zealand. Ascent offers FREE delivery within New Zealand on all items purchased online for delivery Monday through Friday. If you order a bulk freight item there may be a charge if the delivery address is not on the ground floor.

Yes. Click on Your Account and enter your name and password. Once you have signed into your account you can view your current order status, as well as view all your past orders.

Paperwork is sent via PDF to your email address after the goods are dispatched. All invoices can also be accessed by logging in to Your account.

If your order is for multiple items that we source from different distributors, it may arrive in several separate deliveries.

The "Expected to ship" date in your backorder report is the date it is expected to ship from our NZ supplier. However, the ETA of new stock can be affected by factors external to NZ - shipping delays, changing demand in other markets, strikes, and even the weather. There can also be delays in clearing the goods once they have landed. The ETA is always the best estimate of shipping at the time it is given, but if it changes we will let you know so you can decide whether to wait or cancel the order.

Unfortunately, the choice of packaging is out of our control. Each supplier determines how their products are shipped to you. Typically our suppliers ship hundreds of products around the country every day, and to streamline their operations they use an optimum number of box sizes. They do not have so many different sizes that they can ensure that every order is shipped in a box that is the perfect size.

ESD stands for Electronic Software Delivery. If the product you are ordering is ESD you will not receive a physical copy of the software. You will be sent a link from which you can install the software to your device. The device on which you wish to install the software must be connected to the Internet in order to install the software.

It depends. We don’t have to accept a return if you’ve simply changed your mind, but sometimes we can accommodate (and a re-stock fee may apply). If you want to return anything you'll need a return authorisation (RA) number. After 30 days we will not accept returns for non-faulty items. Please note that an item is not considered to be faulty simply because it is incompatible with your other equipment. Some items may not be cancelled once ordered and this is noted on the product description page where relevant. Due to copyright regulations, software cannot usually be returned for a credit.

If we agree to take back an opened non-faulty item that is returned within 30 days of delivery, we will charge a restocking fee (typically 10-25%). The exact fee depends on what we are charged by our suppliers to return the item.

There are simply too many combinations of devices for us (or anyone else) to know if a given item will conflict with other hardware. There are also too many driver-related and Windows-related issues for us to know what difficulties you will strike with your particular configuration. And finally, there are some people who simply do not have the necessary knowledge to get some tricky items working correctly (in some situations you may need a bit more than the instruction manual). If we notice any obvious incompatibilities in your order, such as ordering DDR RAM with a motherboard that has no DDR RAM slots, we will query this with you, but in the end only you are responsible for your choice of goods. To assist you with this we include links to manufacturers’ web sites and reviews. Furthermore, if you are in doubt about the compatibility of items you intend to purchase we recommend that you contact us first. We can tell you if there are any known incompatibilities and we can tell you if we know of others successfully running the same combination of products - but we cannot and do not guarantee the absence of conflicts. If you need more information than we are able to provide we suggest you contact the manufacturer and/or search in the relevant Internet newsgroups, forums or magazines. Not using the latest drivers, installing the drivers on a system with a less than perfect Windows installation, and incompatible BIOS settings can also cause difficulties, and may make the hardware appear to be faulty when that is not the case. The bottom line is that PC’s aren’t Macs. If you are using an unusual combination of products, you may need to do a little research first.

Even if a supplier will take back a non-faulty item, they will not refund the freight cost. They will also charge us a restocking fee, which we will pass on to you. In some cases the supplier will not take the item back and we have to sell it as a clearance item at a reduced price, and the restocking fee helps offset the loss we incur.

Then unfortunately we cannot take it back. Any non-faulty product returned must include everything that originally shipped with the item.

If the fault is reported within 14 days, yes you can have a refund (or a credit if you prefer). If it is outside that period, then the item will be replaced or repaired.

A forward replacement is a replacement we ship to you before we receive the faulty item back. The provision of forward replacements is done on a case by case basis as we are not able to provide forward replacments for all products. Forward replacements cannot be sent to delivery addresses outside New Zealand.

You will be invoiced for the forward replacement.

If an item develops a fault we will reimburse you the amount that we would normally pay a courier to get the item returned from your location. Please check with us before sending anything back at your own expense to make sure we will cover the cost. If the item turns out to be not faulty, you will be liable for the freight cost in both directions. If you made a mistake or if the item is incompatible with your other equipment, then you are responsible for the cost of returning the item. Finally, if the item is being returned from overseas you are responsible for both the cost of returning the item and the cost of the return shipping where applicable.

Sign in to your account by clicking on Your account. On the Orders & Returns tab, select the order that includes the item(s) you wish to return. All the items on the order will be displayed. Any items still under warranty will have a checkbox beside them that you can tick to request a Return Authorisation (RA) number. You will be asked to specify why the item is being returned. Once we have received your request, and assuming it meets our criteria (see below), you will be issued with an RA number and instructions for shipping.

Please email feedback@ascent.co.nz to contact Ascent Management directly.

Items do not get added to the Returns Status page in real time. It will usually appear the next business day after submitting the request.

Some people have claimed after installing and then removing a CPU, that the motherboard was shipped with bent pins. Although it is highly unlikely that a motherboard would ship from the factory with bent pins, it is quite likely that pins could be bent in the process of installing or removing a CPU. We therefore strongly recommend that you inspect your new motherboard for damage BEFORE you attempt to install the CPU.

You create a Customer account by choosing the Your account option from the home page and then clicking Create an Account. An email confirming your new account details will automatically be sent to you by email.

Registering with us has a number of benefits. If you use your registered account you can use your saved delivery and billing information when ordering products, set default viewing preferences, view your order history, and submit returns for products you buy.

No. Everyone who purchases from us has a customer account. Being able to purchase "on account" (ie, pay after delivery) is only possible after you have filled out an Account Application form and have had it approved by us.

Click on Your account and select the gear icon under "Summary".

Click here, and click on the Forgot password link.

Yes, however your order will only appear in the Order Status screen once it has been manually checked.

Yes. However, each account must have a different combination of email address and password. You can have the same email address with different passwords, different email addresses with the same password, or different email addresses and different passwords. It is up to you.

Your card is charged by Windcave, the same people who provide EFTPOS terminals (see their website for more details). Windcave is certified with Visa, MasterCard, and American Express. We cannot see your credit card details, even if you choose to keep them on file to simplify future purchases.

No.

Yes. You must at least enable session cookies.

A cookie is a text file stored on your PC that stores information about yourself that our site can read.

Yes, if you are paying by credit card. In the interests of security, charging of credit cards is now done via Windcave, a secure third party website. This allows your card to be charged without us being able to see your card details. However, Windcave does require Javascript to be enabled in order to process the transaction. This is not normally a problem as most prople have Javascript enabled by default.

Please enable the following: jsdelivr.net, jquery.com, algolia.net, algolianet.com, fontawesome.com, cdnjs.cloudflare.com

When you order, we need to know your name, email address, delivery address, and billing address. If paying by credit card, the bank-approved third party payments processor Windcave also needs your credit card details. We do not see not store the credit card details. This information allows us to process and fulfill your order and to notify you of your order status. When you sign up for our weekly Specials mailing list we need only an email address -- which we use to send the information you requested. By using our web site, you consent to the collection and use of this information by Ascent Technology Ltd for the purpose it was given.

Checkout is done via a secure server. In addition, we never see nor store any credit card numbers. Credit card processing is handled by the bank-approved third party payments processor Windcave.

Never, and that includes your email address.

If at any time you would like to change any information in your account, just go to the Your Account link at the top right of any page and login using your email address and password. Here you can change or update your email address, password, delivery address, billing address etc.

If we change our privacy policy so that it will affect you in any significant way, we will notify you beforehand, using the most recent email address we have on file for you.

The PC Builder is a tool to enable you to price a complete PC using any of the components we have listed on our website. You can build and save multiple configurations, and compare configurations you have saved.

No. We have intentionally left this logic out of the PC Builder. When we receive an order we check to see if there are any obvious compatiblility issues with the configuration you have chosen. However, while we will check for obvious incompatibilities such as ordering an AMD CPU and an Intel motherboard, or a power supply that is too underpowered for the CPU, we do not guaranteee that the various components you choose will necessarily work together out of the box. If in doubt, please contact us before placing your order.

Most of the products you see on our website have been broken down into their various attributes and these are searchable via the Product Filter that appears on each Product Listing page. For example, a monitor may be a CRT or LCD; it may be beige or black; it may be 15, 17, 19 or 21 inches wide, and so on. This allows you to use the Product Filter to display, for example, only black 17" and 21" LCD monitors.

The sliders go from the minimum to the maximum value for your search results. If the range is large (eg 1 to 100,000), and you want products matching a much smaller range (eg 10 to 100), it would be best to first narrow your results using other filter criteria. The sliders will automatically adjust to the reduced set of results.

You must report a fault as soon as practicable after it occurs if you wish to have it resolved under the warranty.

Only if the manufacturer’s warranty specifies that it is on-site. Please note that on-site repair is only valid within the areas defined by the manufacturer - usually within 20-30 km of a main centre.

All mechanical and electrical faults are covered for replacement parts and labour costs.

- Damage to the product due to neglect, abuse, willful act or misuse
- Problems or malfunctions caused by unauthorized modifications or failure to follow the manufacturers installation, operation and maintenance instructions
- Routine maintenance
- Normal wear and tear
- Consumables, including consumable components of non-consumables (eg laptop batteries)
- Compensation for losses arising from the use of the product

Lifetime warranties refer to the usual life of the product in the market rather than the life of the person who buys the product. We generally avoid using this term, although on rare occasions we may use it when the manufacturer displays it prominently on their product specification pages that we link to. On the rare occasions we do use it, you should not interpret the lifetime warranty to be any longer than 7-8 years.

Simply select the gift voucher you would like to purchase and add it to your cart. A paper voucher is a physical gift voucher which will be sent out to your nominated delivery address. An electronic gift voucher will be emailed as a PDF to your email address. You can then forward it on or print it out for your recipient. Both types of gift voucher have serial numbers listed on them which your recipient can use to redeem online.

Yes, you can purchase both types of gift vouchers at the same time. Electronic gift vouchers will be sent separately to your email address and the paper gift vouchers to your nominated delivery address.

Paper gift vouchers come in denominations of $5, $10, $25 and $50.

No, discounts do not apply to a gift voucher purchase.

Once you have selected the product(s) you wish to purchase, go to the checkout and enter the serial number from each gift voucher you wish to redeem. If the gift voucher does not cover the full cost of the purchase, you will need to also select a payment method to cover the remainder.

The serial number is located on the back of the gift voucher.

Email sales

You will be emailed a PDF gift voucher for the exact difference. This will have a new serial number, so you can redeem the new gift voucher on your next purchase.

Yes, the gift vouchers expire 10 years after the purchase date.

Please email webmaster@ascent.co.nz and we will respond to you as soon as possible.

If you are viewing our product spec page over a secure connection you won't be able to see the tweet us icon as Twitter currently doesn't support HTTPS.

Please try to force a refresh of the website by clicking F5, or ctrl+F5 or for some browsers try Alt+F5. If you are still having problems please email webmaster@ascent.co.nz.

Please check our Manufacturer Support page for Manufacturer contact information and links to manufacturer technical support.

This .CSV (comma separated value) file enables you to import invoices into your accounting system (eg MYOB, Xero etc).

You will need to map the fields below to your system. You may need to predefine certain fields before importing this file.

If you wish to import a range of invoices then insert a blank line between each invoice. Each invoice contains a single item which is the total value of the invoice. Most accounting systems only require some of these fields.

https://help.myob.com/wiki/display/ar/Importing+and+exporting+data

We do not provide a due date field for invoices. This can be left blank but Xero reminders will not be generated. Alternatively you can add a ‘Due Date’ column to the .CSV file in DD/MM/YYYY format.

https://central.xero.com/s/article/Import-bills-and-credit-notes
https://tv.xero.com/detail/videos/featured/video/5127747322001/importing-sales-and-purchases-in-xero