Terms and conditions
We are Ascent Technology Limited, and in these terms we refer to ourselves as “we” or “us”. These terms and conditions apply whenever we supply goods or services to you.
We might send your order in one or more deliveries. If you want to return anything please see the Returns section. Unless it is a Special Order (see below), you can cancel any part of your order that you are waiting on before it has been dispatched, please read the Cancellation section for conditions.
An item is a Special Order if it is marked "Special Order" on our website, or if it is not listed on our website but you have been emailed a quote by one of our staff.
We quote expected delivery times in good faith but these are estimates and we are not bound by them.
Free delivery applies to the method/type of delivery selected by us. If we agree to any other method, e.g. Saturday delivery or urgent delivery then you will have to pay the delivery charge.
Courier waiver - if you have signed a courier waiver allowing for goods to be left at your property unsigned for, then we accept no responsibility for lost or damaged goods.
Deliveries to apartments and central mailrooms
If your shipping address is an organisation with a central mailroom, or an apartment with a central mailroom/area which your body corp has provided access to couriers for delivery, then delivery to this area is considered to be final delivery. The courier will not deliver the package to your door, and if the package goes missing after it has been delivered to the mailroom/area we are not responsible for it.
If you want to return anything you'll need a return authorisation (RA) number.
If you’ve received the wrong goods or they've been damaged in transit, you’ll need to let us know within 5 days of receiving them - otherwise, you agree that the correct goods have been delivered and that they are in good order (this doesn’t affect any Consumer Guarantees Act rights).
We don’t have to accept a return if you’ve simply changed your mind, but sometimes we can accommodate (and a re-stock fee may apply).
We may provide a forward replacement at our discretion (but we'll charge your credit card if we don't receive the item we're replacing within a reasonable time).
You’ll need to pay the cost for returning the item, and we recommend tracking and insurance for your safety, because you are responsible if any item is lost or damaged while being returned to us.
Except for Special Orders, you can usually cancel an item before it has been dispatched, however, a re-stock fee may apply. Special Orders cannot be cancelled. An item is a Special Order if it is marked "Special Order" on our website, or if it is not listed on our website but you have been emailed a quote by one of our staff.
You must cancel in writing.
We don’t have to provide you any specific goods or services until you have fully paid all money that you owe us. This means that we can apply money you’ve paid on a current order to an earlier unpaid invoice - and you current order may be held up until all the money you owe us has been paid.
On overdue amounts you will have to pay any costs we incur (including debt collector fees and legal fees on a solicitor-client basis).
You must pay by the 20th of the month following delivery of your order. If an order is split shipped, this applies to the goods that have been delivered.
We will notify you of your credit limit if we approve your application.
When you collect the goods (or they are collected for you), risk passes to you.
When goods are dispatched to you the goods are at our risk but only up to the carrier's limits and subject to the carrier's exclusions; once delivered the goods are at your risk.
We retain ownership of all goods supplied until we have received full payment for all goods supplied to you. You agree to do anything necessary (including signing documents) to enable us to protect and register our security interest.
We can change our prices at any time before accepting an order. Also, we can change our prices without prior notice.
When you order from us, you are making an offer to buy from us in accordance with these terms and conditions. Payment processing or order confirmation do not amount to acceptance by us. Except for Special Orders, our acceptance occurs (and the contract is formed) only when we dispatch the goods to you. If the goods from one order are dispatched separately, a separate contract is formed relating to each lot of goods dispatched.
For Special Orders our acceptance occurs (and the contract is formed) when we place the order with our supplier.
We pride ourselves in getting things right, but sometimes errors and omissions (mistakes) might occur with any of our advertising, quotes, invoices or acknowledgements. Sorry. If we discover a mistake we’ll let you know promptly, and give you the option of returning the goods for a full refund.
We don’t cover data loss under our warranties, so we recommend that you regularly back up your data on a separate storage medium; please note that we don’t cover loss of data on any such storage medium either.
We won’t be responsible to you for any loss or damage directly or indirectly arising from or in connection with an Act of God or anything beyond our control.
By “Acts of God and anything beyond our control” we mean all the usual things (earthquake, fire, flood, pandemic (including Covid delays) etc.) as well as: armed conflict, labour disputes, civil commotion, government intervention, transport delays, accidents, serious illness, shortages with materials, goods or facilities, and anything else beyond our reasonable control.
If your purchase is of a type that is subject to the Consumer Guarantees Act 1993 (Act) then:
a) If you’re acquiring the goods (or services) for the purposes of a business then you agree that the Act doesn’t apply. If you buy through a business account you are holding yourself out as acquiring the goods (or services) for the purposes of a business; and
b) If you’re acquiring the goods (or services) for a non-business purposes then these terms will be interpreted subject to the Act and nothing in these terms will limit your rights under the Act.
In either case, we do not provide any Express Guarantees as defined in the Act.
For more information about the Consumer Guarantees Act click here.
When we accept your order then these terms and conditions, together with any additional terms we’ve advised you of or agreed to in writing (including by email), is the entire agreement between us. You agree that there are no other understandings, representations or warranties forming a part of this agreement. In particular, if you have any special instructions that are inconsistent with or qualify these terms, then we’ll try to accommodate, but you accept that they’re not binding on us.
You should make sure that the goods or services ordered are fit and suitable for the purpose they are required, because we don’t provide any express or implied guarantee or warranty or make any representation regarding fitness or suitability for purpose, quality, merchantability or otherwise. Accordingly, we exclude all liability we might otherwise have to you.
If we are ever held liable to you, our liability is limited to our choice of providing you a refund or replacement.
We will not be liable for any loss of profits or any indirect or consequential loss, even if the possibility of such loss has been brought to our attention.
This clause is subject to any rights you may have under the Consumer Guarantees Act.
You authorise us to use any information we have about you, and to collect information about you, for any reasonable purpose related to our business including: obtaining credit reports, registering security interests, reporting overdue debts to debt collection agencies or credit reporting agencies.
For more information about your right of access to and correction of information held by us please refer to the Privacy Act 2020. Subject to the Privacy Act, a fee for retrieval and correction of information may be charged if appropriate.
Governing law - The contract (and these terms) are governed by the laws of New Zealand.
Waiver - If we waive one default it doesn’t mean that we waive of any later default (even if it’s the same type of default). If we fail to exercise any right (or delay in doing so) it doesn’t mean we waive that right.
No assignment- You can not assign or transfer this contract without our prior written consent.