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Know the Ascent Difference

When it comes to computer gear, not all online retailers are the same.

no hidden fees
delivery is free and fast
problems get sorted
always talk to a person
32 years of trust
over 88,000 choices
100% Kiwi owned
89 stellar NPS rating *
* Net Promoter Scores (NPS) are used worldwide by companies to measure customer satisfaction. The score can range from -100 to +100. According to the creators of NPS, Bain & Company, a score above 0 is good, above 20 is favourable, above 50 is excellent, and above 80 is world class. In 2023 the New Zealand average NPS for online retail was 37 (see https://en.wikipedia.org/wiki/Net_promoter_score) Our score is 88.

We don't just claim to be different, we prove it ... see for yourself.

"Good communication and fast delivery." - Simon, 6 September 2024

"Competitive pricing, available stock, next day delivery. All round excellent service. Typical consistent Ascent performance over years (decades) now. Cheers." - Chris, 5 September 2024

"After sales support has been stellar. Ended up swapped ordered items as ETA was 6 months, team were very easy to deal with to change the order and process changes." - Morgan, 4 September 2024

"I have found that Ascent is consistently reliable, provides a wide range of products at very competitive prices. I have been a customer for over 20 years and have been constantly impressed with the quality of Ascent's customer service. Even when corresponding via email, Ascent staff are quick to respond, courteous and helpful. Ascent is always my first port of call for anything IT product related." - Ivan, 2 September 2024

"Excellent fast service as usual." - Gary, 2 September 2024

"Fast and easy." - Sonia, 30 August 2024

"Wide range, well designed web site, clear explanation of conditions, really good updates on delivery, well packaged fast delivery. Worth a bit more to get surety." - Graeme, 29 August 2024

"I live in an urban area of the Central North Island and needed this router fairly urgently - in the meantime we were using mobile data. I ordered on Monday morning but didn't expect it until Wednesday at the earliest. Arrived Tuesday morning so was able to get my net back up and running that day. Thank you heaps :)" - Anon, 28 August 2024

"I used to regularly purchase from Ascent but retirement meant less needs for the gear - it was great to be back in touch and experience the excellent service. I posted a query and received a response the next morning, made the purchase and it arrived within 48 hrs - to Arrowtown. Great prices, service and customer contact." - Cam, 27 August 2024

"Speedy service and delivery." - Bryn, 27 August 2024

"Great comms, efficient service." - Sarah, 26 August 2024

"Good range of products. Speedy delivery." - Richard, 25 August 2024

"Great service." - Ian, 22 August 2024

"Great site, fast delivery." - Duncan, 22 August 2024

"Product delivery is quick and assistance is always forthcoming if required." - Dean, 21 August 2024

"Excellent service as usual!" - Robert, 20 August 2024

"Excellent service as usual." - Haimysh, 17 August 2024

"[Item] arrived the next day with no fuss. Good work." - Graham, 13 August 2024

"Speedy service." - Lyn, 13 August 2024

"Great service." - Ben, 12 August 2024

"Wide range, well designed web site, clear explanation of conditions, really good updates on delivery, well packaged fast delivery. Worth a bit more to get surety." Graeme, 29 August 2024
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