Know the Ascent Difference
When it comes to computer gear, not all online retailers are the same.
There are plenty of sites that will offer you a broad(ish) range, and sharp pricing. But when you buy on price alone - the few dollars you might sometimes save, could come at a cost.
You might find hidden fees for things like shipping and delivery. Or end up waiting - and waiting - for your order to arrive. Or find that if you need to make a change - you're out of luck.
With Ascent, there are a few things you do know. Your order will be processed fast - and shipped free. You'll see one of NZ's largest range of choices - and because we're not tied to one distributor, you'll see all the choices that could be right for you.
And if you run into a problem - at any stage - you'll have a local, personal service team - and a 26 year history of trust, and responsiveness, to turn to.
Know the difference is about understanding these benefits - and the value they bring to you as a customer.
It's about certainty, confidence - and smart customers, making smart decisions.
We strive to be transparent, straightforward and to make every touchpoint feel quick, effortless and focused on customer value.
years of trust
We don't just claim to be different, we prove it ... see for yourself.
"Many thanks for your brilliant customer service." - Colin, 1 September 2020
"Ordered a printer on line and received in in Auckland within 2 days. Great price and great service. Thanks." - Frank, 21 August 2020
"AMAZING service. Ordered a monitor and got a bit of a surprise when it turned up the next day. Will definitely purchase from again. Keep up the great service." - Jordan, 18 August 2020
"I am very impressed with Ascent's service and efficiency. 1. Due to a mistake, I bought a monitor but cancelled the order. The cancellation was fast, well communicated with your team via email and amount refunded a day later. 2. Placed a new order the following day. Received the monitor the next morning. Really easy, quick, efficient and quiet. No hassles, no fuss. Great pricing too. Your website may look no-frills and simple but it works great. I will be your customer for a long time!" - Alan, 26 June 2020
"A quick note to say thanks for your speedy service, great tracking (and good price)." - Ewen, 24 June 2020
"Found a laptop sleeve here that was less than half the price of some bigger name stores. Was a little dubious to be honest but it was under $20 and had free shipping so figured it was worth a shot. I ordered late morning on the 16th, got an order confirmation email, status email, and tax invoice email in quick succession which was brilliant. My laptop sleeve was delivered to my South Island rural address on the afternoon courier on the 18th. Fantastic communication, service, and fast delivery. Couldn't ask for more." - Bevin, 19 June 2020
"I recently replaced both my monitor and printer, and received the usual help and efficiency that I have come to expect over the many years I have purchased items from your company. I have no hesitation recommending Ascent when asked for my recommendations." - Patrick, 17 June 2020
"This order delivered to me in Island Bay in less than 24 hours – all items! Amazing! " - Mark, 16 June 2020
"I emailed on Thursday lunch time trying to find an HDMI multi viewer box for Sunday. I could get one from overseas but not in time. Michelle was amazing to deal with. Within a couple of hours she had it organised that I could get one from their supplier near to me (she was in Wellington and I am in Auckland) to make sure I would have it on time. It was simple and easy to set up and did everything she said it would. Thanks to her help not only did our daughter finish her 103km ride, but she raised over $600 for Arthritis New Zealand doing it!" - Kylie, 15 June 2020
"I was exceedingly pleased with the service I received yesterday from the sales team. Great stuff, keep it up. " - Michael, 11 June 2020