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NETGEAR 1-Year ProSupport OnCall 24x7 Service - Category 3

 

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NETGEAR
Part no PMB0313-10000S
Ascent part no 801642
NZ support 0-800-174-600
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Software and licenses cannot be returned. If you are unsure which software or license you require, please email sales@ascent.co.nz before placing an order.
NETGEAR PMB0313 OnCall 24X7 (Includes XPressHW) is an annual support service upgrade designed for NETGEAR ProSafe Category 3 business products. This service provides unlimited 24x7 technical support by phone and email, as well as next-business-day express hardware replacement. The XPressHW (Express Hardware Replacement) feature ensures critical networking equipment is promptly replaced to minimise business disruptions. The service is intended as a support contract purchase to extend or upgrade standard support terms, offering peace of mind and operational continuity to businesses using ProSafe networking devices.

Technical Specifications

Product NameNETGEAR PMB0313 OnCall 24X7 (Includes XPressHW) Unlimited 24x7 Phone+Email Technical Support Next-Business-Day Express Hardware Replacement Support Upgrade for Netgear Prosafe Category 3 Products - 1 Year
ManufacturerNETGEAR
Model NumberPMB0313-10000S
Product LineOnCall 24x7
Product CategoryServices
SUPPORT
Service TypeTechnical Support and Express Hardware Replacement
Support ChannelUnlimited 24x7 Phone & Email
Response TimeNext-business-day for hardware replacement (XPressHW)
Coverage Term1 Year
Eligible DevicesNETGEAR ProSafe Category 3 products (including select switches, firewalls, and wireless access points)
Geographic AvailabilityIntended for registered business locations; specific regions may apply per NETGEAR policy
HARDWARE REPLACEMENT
Exchange ServiceNext-business-day express replacement shipping for covered hardware
Warranty InformationNot applicable (This is a support service, not a hardware warranty)
Overall SentimentGenerally positive sentiment regarding NETGEAR ProSafe OnCall 24x7 support services, especially for maximising business uptime.

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Please read our terms and conditions. We try very hard to make sure the specification and images on this page are accurate, but occasionally (and thankfully rarely) mistakes do happen. If you discover the product delivered is not as described, please let us know as soon as possible after delivery so we can correct the mistake and arrange for the product to be returned.

NETGEAR
Part no PMB0313-10000S
Ascent part no 801642
NZ support 0-800-174-600
  • Free NZ deliveryNo hidden fees
  • 100% Kiwi owned34 years in business
  • Net Promoter Score 94Rated by our customers
Questions? (04) 802 3890


"Smooth and easy purchase and delivery." Reuben, 7 October 2026
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