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NETGEAR 1-Year ProSupport OnCall 24x7 Service - Category 4

 

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NETGEAR
Part no PMB0314-10000S
Ascent part no 801641
NZ support 0-800-174-600
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Software and licenses cannot be returned. If you are unsure which software or license you require, please email sales@ascent.co.nz before placing an order.
The NETGEAR PMB0314 OnCall 24x7 (Includes XPressHW) provides a one-year service contract for unlimited 24x7 phone and email technical support plus next-business-day express hardware replacement for Netgear ProSAFE Category 4 products. It is designed to minimise downtime and provide priority expert support for business-critical environments, covering hardware warranty, firmware maintenance, and telephone/email support. The service also features expedited shipping for hardware replacements and includes XPressHW for rapid service initiation.

Technical Specifications

Product NameNETGEAR PMB0314 OnCall 24X7 (Includes XPressHW) Unlimited 24x7 Phone+Email Technical Support Next-Business-Day Express Hardware Replacement Support Upgrade for Netgear Prosafe Category 4 Products - 1 Year
ManufacturerNETGEAR
Model NumberPMB0314-10000S
Product LineOnCall 24x7 (with XPressHW)
Product CategoryServices
SERVICE COVERAGE
Supported DevicesNetgear ProSAFE Category 4 products
Service Duration1 year
Service Availability24x7 phone and email support
Hardware ReplacementNext-business-day express hardware replacement (XPressHW)
Technical SupportUnlimited incidents
Firmware UpdatesIncluded for supported products
EligibilityUpgrade for existing or new Netgear ProSAFE hardware installations
DELIVERY
Replacement SpeedNext-business-day shipment upon approval
SCOPE
Coverage TypeTechnical support & advanced hardware replacement
Warranty Information1 year service warranty (as defined under the service contract terms)
Overall SentimentGenerally positive, with customers appreciating responsive support, rapid hardware replacement, and suitability for business needs. Limited direct reviews but strong approval among users seeking peace of mind.

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Please read our terms and conditions. We try very hard to make sure the specification and images on this page are accurate, but occasionally (and thankfully rarely) mistakes do happen. If you discover the product delivered is not as described, please let us know as soon as possible after delivery so we can correct the mistake and arrange for the product to be returned.

NETGEAR
Part no PMB0314-10000S
Ascent part no 801641
NZ support 0-800-174-600
  • Free NZ deliveryNo hidden fees
  • 100% Kiwi owned34 years in business
  • Net Promoter Score 94Rated by our customers
Questions? (04) 802 3890


"Always fast delivery." Dwayne, 25 September 2026
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