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NETGEAR 5-Year ProSupport OnCall 24x7 Service - Category 4

 

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NETGEAR
Part no PMB0354-10000S
Ascent part no 801638
NZ support 0-800-174-600
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Software and licenses cannot be returned. If you are unsure which software or license you require, please email sales@ascent.co.nz before placing an order.
The NETGEAR PMB0354 OnCall 24x7 Service (with XPressHW) offers extended, comprehensive support for eligible NETGEAR ProSAFE Category 4 products over a period of five years. This advanced support package provides unlimited 24x7 phone and email technical assistance and prioritises next-business-day express hardware replacement. Customers receive expedited troubleshooting and replacement solutions designed to minimise downtime and maximise network reliability. XPressHW denotes that hardware replacement is carried out with speed, ensuring business operations remain uninterrupted. This package is an upgrade to the standard warranty and support, best suited for enterprises that require the highest level of ongoing technical assurance and rapid response for mission-critical network infrastructure.

Technical Specifications

Product NameNETGEAR PMB0354 OnCall 24x7 (Includes XPressHW) Unlimited 24x7 Phone+Email Technical Support Next-Business-Day Express Hardware Replacement Support Upgrade for NETGEAR ProSAFE Category 4 Products - 5 Years
ManufacturerNETGEAR
Model NumberPMB0354-10000S
Product LineOnCall 24x7 (Includes XPressHW)
Product CategoryServices
SERVICE FEATURES
Service Type24x7 technical support and next-business-day express hardware replacement
Support ModeUnlimited phone and email support
Coverage Duration5 years
EligibilityNETGEAR ProSAFE Category 4 products (see manufacturer documentation for qualifying models)
Hardware ReplacementExpress exchange, next-business-day dispatch for hardware replacement
XPressHWIncluded – ensures express next-business-day hardware replacement
Scope of SupportCovers both hardware and technical troubleshooting for covered products
Support ChannelsAccess by telephone and email, available 24x7
RegionMay be subject to regional support availability (refer to NETGEAR for eligible countries or restrictions)
Warranty Information5 years advanced replacement and technical support (subject to service agreement terms with NETGEAR)
Overall SentimentGenerally positive – the service is highly commended by users who depend on maximum network uptime, with clear value for enterprise and business deployments.

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Please read our terms and conditions. We try very hard to make sure the specification and images on this page are accurate, but occasionally (and thankfully rarely) mistakes do happen. If you discover the product delivered is not as described, please let us know as soon as possible after delivery so we can correct the mistake and arrange for the product to be returned.

NETGEAR
Part no PMB0354-10000S
Ascent part no 801638
NZ support 0-800-174-600
  • Free NZ deliveryNo hidden fees
  • 100% Kiwi owned34 years in business
  • Net Promoter Score 94Rated by our customers
Questions? (04) 802 3890


"Easy ordering process and prompt delivery." James, 27 October 2026
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